Refund & Cancellation Policy – Wallstorie

At Wallstorie, we maintain a transparent and customer-first approach while respecting the nature of customized products.

1. Order Cancellation

• Orders can be cancelled within 2 hours of placement.
• Once production begins, cancellations are not allowed.
• Refunds for cancelled orders are processed within 5–7 business days.

2. Returns & Exchanges

We do not accept returns or exchanges for:

• Customized wallpapers
• Made-to-measure curtains
• Blinds and tailored products

These products are created specifically based on customer requirements.

3. Damaged / Defective / Incorrect Products

Eligible cases:

• Damaged product received
• Defective product received
• Incorrect product delivered

Conditions:

• Report within 48 hours of delivery
• Provide clear photo/video proof
• Product must be unused and in original packaging

4. Replacement Policy

After verification:

• Free replacement will be provided, OR
• Partial/full refund will be issued based on the case

5. Refund Policy

Applicable in:

• Valid cancellations
• Approved damage/defect claims

Refund Details:

• Processed via original payment method
• Timeline: 5–10 business days

6. Installation Services

• Installation-related issues must be reported within 24 hours
• Damages due to misuse after installation are not covered

7. Color Variation Disclaimer

• Minor color differences may occur due to:
  • Screen variations
  • Lighting conditions
• These are not considered defects

8. Measurement Responsibility

• Customers are responsible for providing accurate measurements
• Wallstorie is not liable for incorrect measurements

9. Support Contact

• Email: contactwsy@gmail.com
• Phone: +91-6302644520
• Support Hours: 10 AM – 7 PM